Service Desk Support Analyst
Full TimeJob Overview
Provide 1st line internal support to JM Finn end users, with some 2nd line support when necessary.
Key Responsibilities
Business
- To ensure the Firm’s I.T. infrastructure functions smoothly both in London and the branch offices
- To make recommendations for improvement where appropriate
- To be the expert in own area of specialisation
- To provide flexible staff cover when required
Technical
- To be familiar with the operational characteristics of all the Firm’s systems
- To Provide 1st & 2nd (when necessary) line support logging via Service Desk application.
- To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
Interaction with users and supplier
- To be positive and pro-active when dealing with queries and problems with staff
- To treat all suppliers fairly and professionally
Skills, Knowledge and Expertise
- Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
- ITIL Certified
- Experience of working in a Service Desk environment
- Basic understanding of a computer network
- Windows 10/11 experience/exposure
- Office 365 support skills
- Azure Active Directory support skills
- Able to work under pressure
- Analytical and numerate
- Used to problem solving under pressure
- Used to working ‘until the job gets done’
- Well organised
- Customer facing