IT Consultant (Project Delivery & Support)
Fixed Term ContractJob Overview
Allied Talent Partners (ATP), a Three Cairns Group initiative, is a mission-driven, not-for-profit talent marketplace focused on solving the human capital bottlenecks slowing down sustainable development efforts in emerging economies, with an initial focus on Africa. ATP connects vetted, experienced, context-relevant professionals to high-impact opportunities in energy access and sustainable development – strengthening local capacity and fuelling economic vitality. We specialize in fixed-term, deliverable-driven engagements – from interim leadership and generalist projects to niche technical expertise – handling project scoping, talent vetting and matching, contracting, payroll, and compliance so that our clients can focus on impact.
High-Level Overview
The client is a pan‑African investment platform created to help bridge the continent’s infrastructure funding gap. It focuses on identifying, developing, and financing high‑impact infrastructure projects in sectors such as energy, transportation, ICT, and water, with the goal of accelerating sustainable economic growth. The organization prioritizes medium- and large-scale initiatives that deliver meaningful developmental outcomes and provide investors with balanced, risk-adjusted returns. The organization operates with a private‑sector mindset, investing both equity and debt, while also providing project development expertise to bring bankable infrastructure solutions to market more quickly and effectively across Africa.
The organization is entering a phase of rapid digitalization, with projects underway across finance, legal, risk, HR, and operations. The IT department has built a strong foundation, but growing demand now requires a dedicated applications lead to strengthen governance, improve vendor coordination, and ensure systems are delivered and supported effectively.
The client seeks an IT Consultant with proven experience managing ERP, CRM, and business applications such as Dynamics 365, Odoo, intranet, and websites. The ideal candidate will be skilled in gathering requirements, drafting functional specifications, and coordinating vendors to deliver end-to-end application projects. In addition to core application management, the candidate should bring the breadth to support across infrastructure, security, and user support when required, reflecting the collaborative nature of a lean IT team. Success will require strong project management skills, the ability to train users and document processes, and the judgment to align applications with organizational priorities.
Role and Responsibilities
Role: IT Consultant - Project Delivery & Support
Direct Report: Senior IT Manager
Candidates Required: 1
Key Deliverables:
1. Diagnostic and Portfolio Review
Direct Report: Senior IT Manager
Candidates Required: 1
Key Deliverables:
1. Diagnostic and Portfolio Review
- Review the current applications landscape, including ERP, CRM, Dynamics 365, Odoo, intranet, and websites.
- Map vendor contracts, licenses, and support arrangements.
- Identify gaps, overlaps, and opportunities for optimization.
2. Requirements Gathering and Specification
- Engage business units (finance, legal, risk, HR, operations) to capture detailed needs.
- Translate business requirements into functional specifications and project documentation.
- Ensure requirements align with IT governance, data security, and organizational priorities.
3. Project Delivery and Vendor Coordination
- Lead end-to-end application projects from design through testing, go-live, and handover.
- Manage vendor selection, RFPs, and contracts.
- Ensure vendors deliver solutions that align with specifications and integrate with existing systems.
4. Application Support and Continuous Improvement
- Act as primary point of contact for application-related issues.
- Oversee upgrades, integrations, and configuration changes.
- Monitor performance, troubleshoot problems, and recommend enhancements.
5. Training, Change Management, and Capacity Building
- Develop SOPs, user guides, and training materials.
- Deliver training and workshops to improve user adoption and capability.
- Mentor junior IT staff to strengthen skills in application management.
6. Knowledge Transfer and Sustainability
- Document best practices and lessons learned into an Applications Playbook.
- Recommend long-term improvements to vendor management and IT processes.
- Support the IT department in maturing its governance and delivery capacity.
- IT Support & Helpdesk:
- Provide onsite and remote support to end users.
- Resolve technical issues and challenges quickly and efficiently with minimal disruption to users.
- Provide ongoing technical support to system users as first and second level support, including troubleshooting hardware and application issues on workstations
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Perform Quality Assurance activities to ensure the platform and all its components operate successfully in the user environment
- Reply to requests for information technology services, repairs, support, inquiries or complaints
Requirements
Experience Required:
- 4+ years in IT applications management, systems integration, or digital transformation.
- Track record delivering ERP, CRM, or enterprise applications (Odoo, Dynamics 365, Business Central or equivalent).
- Experience managing vendors and external service providers.
- Prior exposure to IT governance, security, or audits desirable.
Technical Requirements:
- Bachelor’s degree in IT, Computer Science, Engineering, or related field.
- Project management certification (PMP, PRINCE2, Agile, Scrum) strongly preferred.
- Working knowledge of ERP, CRM, Power BI, and application lifecycle management.
Other Skills:
- Clear communicator, able to bridge business and technical teams.
- Strong organizational and project management skills.
- Adaptable team player, comfortable supporting across IT pillars.
Working Arrangement
Location: Casablanca, Morocco (on-site, in-person role)
Language: Fluent in English and French
Location: Casablanca, Morocco (on-site, in-person role)
Language: Fluent in English and French
Terms of agreement:
Start Date: ASAP
Contracting Period: 6 months, (renewable)