Digital Project Manager
Full TimeJob Overview
About CTI
Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004.
We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.
What makes us different
We break new ground. You'll work on innovative projects using the latest technologies before they hit mainstream. We celebrate calculated risks and learn fast from every experiment.
We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us.
We stay curious. Continuous learning is essential. You'll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
We own it. Full accountability and autonomy over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile.
What you’ll be doing
As a Project Manager within our In-Life Delivery team, you'll help ensure the smooth running of smaller enhancement projects and continuous improvement programmes across a wide range of high-value clients. Working alongside our Support Success Managers, Project Managers, and Heads of Delivery, you’ll be responsible for co-ordinating workloads, managing priorities, and ensuring high standards of delivery across a portfolio that generates over £600k in monthly revenue.
This is a fast-paced, client-facing role where you'll have a direct impact on service quality, timelines, and client satisfaction. It’s a great opportunity to embed yourself into the heart of the agency and help shape how we deliver ongoing value to our clients.
Key Responsibilities
Project Delivery & Service Oversight
- Manage and support delivery of multiple enhancement projects (typically under £20k) and continuous improvement workstreams
- Ensure projects are delivered on time, on budget, and to client expectations
- Monitor progress, identify and mitigate risks, and escalate issues where required
- Track service performance and contribute to regular performance reviews and reporting
Client & Stakeholder Management
- Act as a key point of contact for stakeholders across a portfolio of clients
- Lead client meetings, keeping them updated on timelines, deliverables, and progress
- Ensure roadmaps and priorities are kept current and aligned with client goals
- Support a positive and proactive client experience through transparent communication
Team Collaboration
- Work closely with the Head of In-Life Delivery to align team resourcing and improve delivery operations
- Collaborate with Support Success Managers and other delivery leads to ensure seamless handovers and cross-functional coordination
- Champion a culture of accountability and knowledge sharing
Continuous Improvement
- Contribute to the development and refinement of project delivery methodologies
- Help capture lessons learned and feed into process improvements
- Stay up to date with industry best practices and bring fresh ideas to the table
Reporting & Commercial Awareness
- Support financial tracking and reporting across your delivery portfolio
- Ensure projects stay within scope and contribute to portfolio profitability
- Provide regular updates to senior stakeholders with insight into delivery performance
What experience you need to be successful
- Solid project management experience, ideally within an agency or digital services environment
- Familiarity managing multiple smaller projects in parallel
- Strong communication and stakeholder management skills, with a client-first approach
- Confident handling budgets, timelines, and competing priorities
- Experience working with cross-functional teams and resourcing across departments
- Commercial mindset with a clear understanding of service delivery KPIs
- Knowledge of Agile or hybrid project delivery methodologies
- Adaptable, organised, and calm under pressure
What sets you apart
- You’re a strong communicator who thrives in a fast-paced agency environment
- You love a plan but can pivot when priorities shift
- You care deeply about client outcomes, not just ticking tasks off a list
- You’re proactive about improvement – in yourself, your work, and the processes you work within
- You bring a positive, team-oriented energy that raises the bar for everyone around you