Technical Support Engineer
Job Overview
About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.
About the Role:
We are looking for a motivated Technical Support Engineer to join a Factory IT & Digitalization team supporting a complex industrial production environment. In this role, you will be part of a small, skilled IT support team responsible for ensuring stable and efficient operations across production systems, applications, and infrastructure services. You will work closely with production users, technical teams, and vendors to resolve issues, support changes, and improve IT services in a high-availability environment.
Key Responsibilities:
Provide hands-on PC and application support in production environments
Handle incident management, troubleshooting, and coordination of technical issues
Support change management activities across systems and services
Work with application and infrastructure support tasks
Collaborate with production technicians and system vendors on improvements
Contribute to problem management and root cause analysis
Maintain and improve technical documentation and system records
Support the continuous improvement of IT processes and monitoring
Requirements:
5+ years of experience in IT support, infrastructure, or application support
Strong troubleshooting skills for PCs and IT systems
Experience in production or industrial IT environments
Comfortable interacting with stakeholders at different levels
Fluent in Swedish and English (spoken and written)
Nice to have:
Experience with Microsoft Entra ID and Intune
Strong knowledge of Windows 10/11
Basic Linux and networking knowledge
Experience with ServiceNow or similar ITSM tools
Familiarity with Windows Server environments
SQL or basic programming/scripting skills
Understanding of ITIL processes
Experience writing technical documentation
What We Offer:
A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies
The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects
Competitive compensation and comprehensive benefits package
A supportive culture that fosters continuous learning, growth, and professional development
Flexible hybrid working model for an optimal work-life balance
25 days of annual leave to recharge and relax
An annual wellness allowance of 3,500 SEK to support your health and wellbeing