Customer Support Associate
Job Overview
As a Customer Support and Reservations Associate, your primary role will be to ensure our guests have a wonderful stay with In2thewild. You will be the first point of contact for our guests and a key part of delivering an exceptional customer experience.
Key Responsibilities:
Manage guest bookings and assist guests in planning their escapes to our Tiny Houses
Respond to and manage customer inquiries across multiple channels (website, email, social media, etc.)
Handle online reservations, including upselling and activating offers
Assist guests via the customer contact line, including troubleshooting inquiries
Coordinate with internal and external stakeholders such as housekeepers and tradespeople to ensure timely cleaning and maintenance
Manage and resolve guest complaints professionally
Collaborate closely with other teams within the business to ensure seamless operations
What We’re Looking For:
We are seeking someone who is positive, passionate about service excellence, and enjoys working in a fast-paced, close-knit team environment. The ideal candidate will have previous experience in a similar role and a genuine interest in our eco-friendly wilderness escapes.
Requirements:
Minimum 5+ years of customer service experience
Results-driven with a proactive approach to identifying and implementing improvements
Previous experience in the travel, hospitality, or eco-tourism industries is highly regarded
Strong customer focus and a passion for delivering excellent experiences
Excellent interpersonal skills and a natural “people person”
Ability to stay calm and handle pressure in challenging situations
Strong problem-solving skills with the ability to act independently when needed
What’s in it for you?
Exciting opportunity to work with an Australian-owned travel and tourism company that connects people with the healing benefits of nature
Flexible working arrangements
Be part of a driven, energetic, and supportive team