Houskeeping Floor Supervisor
Job Overview
Our hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The role
As a Housekeeping Supervisor, you will play a key role in maintaining the high standards of cleanliness, presentation, and overall guest satisfaction at our hotel. You will be at the forefront of ensuring that every room and public space meets the highest expectations, contributing directly to the overall guest experience. With a keen eye for detail and a commitment to excellence, you will support and guide the housekeeping team to deliver consistent, high-quality results.
This is a casual role, offering flexibility to work across a variety of shifts, including weekends and public holidays, based on business needs.
Key Responsibilities:
-Supervise daily housekeeping operations to ensure cleanliness and maintenance across the hotel.
-Inspect guest rooms, VIP rooms, and public areas to maintain cleanliness and standards.
- Lead and train the housekeeping team for optimal performance.
-Hold daily briefings to communicate priorities and motivate the team.
-Manage inventory, ensuring supplies are stocked and maintained.
-Address guest requests and resolve concerns promptly.
-Ensure compliance with health and safety regulations for cleaning materials and equipment.
-Monitor team performance and provide feedback for quality service.
-Collaborate with other departments to ensure smooth operations and guest satisfaction.
Who we are looking for
We are seeking enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for team member who brings:
High personal and professional standards
Strong instincts for understanding and fulfilling the needs of guests
Excellent communication skills with colleagues and guests
Good practical knowledge of the role, global service standards and product
Confidence and good nature in leading your team in a high-pressured environment
Enthusiasm for learning and personal growth
Why working with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels - £25/€30 per night
50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
Extensive learning and development opportunities
Meals on duty
Social activities and events
Recognition programs & Annual awards
Pension Scheme
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme
Ready to take the next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.