Product Support Specialist II (REMOTE - Las Vegas)
Full TimeJob Overview
Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team who values collaboration and offers the best customer experience possible? If so, Everi is currently looking for a Product Support Special to support our payment solutions.
This role is a remote role based in Las Vegas. Only candidates who reside in Las Vegas and surrounding areas will be considered.
This role is a remote role based in Las Vegas. Only candidates who reside in Las Vegas and surrounding areas will be considered.
What Will You Be Doing?
- Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
- Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
- Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
- Interact with cross-functional teams resolving customer issues and deliver timely responses to customer inquiries.
- Ability to participate in an oncall rotation of 2 weeks every 2-3 months.
Skills, Knowledge, & Expertise for the job:
- 2-4 years of experience working in a technical support or software support role.
- Experience with SQL is a big plus.
- Strong customer service and communication skills.
- Experience with CRM and/or Ticketing systems.
- Compliance and licensing experience is a big plus.
- Able to be a part of an oncall rotation.
Nice to have:
- Systems administration or programming experience.
- Previous experience in casino gaming or the payments industry.
- Gaming industry experience is great but not required.