IT Customer Service Specialist I - Las Vegas, NV (Hybrid)
Full TimeJob Overview
IGT is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and email. As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive, collaborative environment.
**Candidates must reside in the Las Vegas area and be open to a flexible schedule to be considered**
**Candidates must reside in the Las Vegas area and be open to a flexible schedule to be considered**
What Will You Be Doing?
- Provide excellent customer service via phone, email, and trouble tickets
- Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems
- Troubleshoot and resolve customer concerns in a timely and effective manner
- Collaborate with cross-functional teams to escalate and resolve technical issues when necessary
- Document customer interactions and resolutions accurately in the CRM system (Zendesk)
Skills, Knowledge, & Expertise for the job:
- Previous customer service experience (required)
- Prior technical support or help desk experience
- Experience with SQL is a plus
- Strong troubleshooting skills and technical aptitude
- Experience using a ticketing system or CRM platform
- Excellent patience and empathy when assisting customers
- Self-motivated and able to work independently in a remote environment
- Reliable, high-speed internet connection