Senior Fulfillment Associate (Lomé, Togo)

What you would be expected to do:

• Manage SAP booking entries and ensure accuracy for all assigned markets (Togo, Benin, Cameroon).
  
  
• Conduct monthly reconciliations of inventory and financial records between SAP, Angaza/Kazi Plan, and physical stock.
  
  
• Prepare, analyze, and submit monthly SAP vs Angaza/Kazi Plan vs Physical Stock reconciliation reports.
  
  
• Provide daily, weekly, and monthly SAP booking trackers with recommended actions and follow-ups.
  
  
• Generate monthly SAP reports (Sales, Replacements, FOC, Returns, etc.).
  
  
• Support continuous improvement initiatives to enhance accuracy, efficiency, and data visibility across fulfillment operations.
  
  

• Maintain data integrity and ensure alignment between system records and operational realities.
  
  
• Collect, analyze, and validate operational data to support decision-making and performance tracking.
  
  
• Lead Ops WCAF KPI tracking and analysis on a month-to-month basis, ensuring visibility and timely reporting of performance trends.
  
  
• Build or update reports, dashboards, and trackers to improve visibility of fulfillment and operational metrics.
  
  
• Collaborate with Finance, Programs Team, and Operations teams to resolve discrepancies and improve reporting accuracy.
  
  
• Participate in audits, system reviews, and documentation of standard operating procedures (SOPs).
  
  

• Develop a strong understanding of product pricing structures, COGS (Cost of Goods Sold), and landing factor calculations to ensure accurate financial reconciliation.
  
  
• Assist in validating product cost and margin accuracy across systems and reports.
  
  
• Partner with Finance and Impex - Procurement teams to monitor pricing changes and cost implications across markets.
  
  
• Contribute to continuous improvement of cost-tracking and financial transparency in fulfillment activities
  
  

• Work closely with internal teams (Finance, OpS, Programs team, Aftersales & Sales) to ensure seamless fulfillment operations.
  
  
• Escalate system or process issues impacting accuracy or timelines.
  
  
• Provide performance summaries and insights to the Operations Manager – Francophone Countries and other stakeholders.
  
  

You might be a strong candidate if you:

• • Bachelor’s or master’s degree in Data science, Statistics, Business Analytics, Computer Science, Supply Chain, Accounting, Finance, or a related field with a focus on data analysis.
    
    
  • Certifications in SAP S/4HANA or Data Analysis, with the duration of the training/course indicated, are an added advantage.
    
    
  • 2–5 years of relevant experience in fulfillment, inventory, accounting, or data management roles.
    
    
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  Additional Considerations
  
  • Experience in multinational or regional operations, especially in retail, logistics, or distribution, is an advantage.
  
  • Knowledge of cost modeling, margin analysis, and operational KPIs is desirable.
  
  • Candidates with strong analytical skills, adaptability, and a drive for operational excellence are encouraged to apply.
  
  
  
  
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