Service Delivery Specialist
Full Time лв.22,500 - лв.23,500 / yearJob Overview
At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work.
Your role:
An exciting opportunity has become available within the Service Delivery team for a Service Delivery Specialist to assist clients with operational and technical support.
You will have to work with different teams to ensure that Benefits Automation projects and clients are supported at the highest level of client service.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work.
Your role:
An exciting opportunity has become available within the Service Delivery team for a Service Delivery Specialist to assist clients with operational and technical support.
You will have to work with different teams to ensure that Benefits Automation projects and clients are supported at the highest level of client service.
Key Responsibilities:
- Own the post launch benefits automation tasks.
- Take part in training and supporting new additions to the Service Delivery Specialists Team.
- Provide feedback and improvement ideas to the Service Delivery Team Leader.
- Be responsible for third party provider processes.
- Timely resolution to queries and issues.
- Assist in the management of change control requests alongside the UK Implementation Specialist.
- Attend meetings with benefits automation clients whenever concerns arise or they require further training.
- Help the Implementation Specialist with some tasks including content configuration and simple rate updates whenever possible and approved by the Service Delivery Team Leader.
- Partner with the Product team during and after the launch of a client to give and gather product feedback.
- Brief the Client Support & Employee Support teams making sure they are aware of how the platform works alongside any client specific requirements.
- Work closely with Product and Engineering on current bespoke client reporting
- Gather and analyse all details around cases reported as unexpected behaviour by a client during the BAU period and work with Product and Engineering towards a timely resolution.
- Document any ongoing issues requiring Product involvement (SD tickets) in a dedicated tracker so that there is a structured overview of improvements and workarounds.
Skills, Knowledge and Expertise:
- At least 1 year of experience in a B2B environment or in a role managing and building client relationships
- Highly organised with the ability to prioritise multiple tasks and projects
- Attention to detail
- Critical thinking skills including the ability to analyse and problem solve
- Excellent English verbal and written skills
- A self-motivated and positive approach with a commercial outlook