Implementation Specialist (Service Delivery)
Full Time лв.25,500 - лв.27,500 / yearJob Overview
At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work.
An opportunity has become available for a well-organised and confident team player to join the Service Delivery Team as an Implementation Specialist.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work.
An opportunity has become available for a well-organised and confident team player to join the Service Delivery Team as an Implementation Specialist.
Key Responsibilities:
- Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
- Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
- Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
- Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
- Identifying and addressing technical challenges to the relevant teams
- Managing stakeholder relationships internally and externally
- Find opportunities for product, features and functionality improvements
- Possess high level of technical knowledge of our product and its capabilities
- With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
- Anticipating and handling Client enquiries efficiently
- Plan and deliver system training to clients, support with the training delivery of new employees as needed.
- Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.
Skills, Knowledge and Expertise:
- At least one year of experience supporting clients or working on projects
- A keen interest in project implementation
- Ability to work with high volumes of data
- Superb interpersonal skills and attention to detail
- The ability to react and respond quickly and effectively
- Proficient English written skills
- Flexible with the ability to work independently and as part of a team