Field Service Technician - South Australia
Full TimeJob Overview
Our Australia HQ is in Sydney, but we have a team of Field Services Technicians based in NSW, VIC, QLD and SA for our customers. Currently, we are on the lookout for a dedicated and committed Field Service Technician to join our close-knit team. In this role, you will work with a team of other Field Service Technicians and external contractors to triage service requests. These range from product installation, service maintenance and ensuring optimal performance of our Cash Redemption Terminal (CRT) machines. This role fits someone with a passion for fixing and repairing machinery - getting to the root cause, solving the problem and making it right.
About the Role
Key responsibilities include:
- Act as the technical interface with customers
- Coordinate and perform product installations and maintenance
- Respond to both email and phone request for support
- Monitor equipment performance
- Provide feedback to Team Lead on product performance
- Liaise and support any assigned service contractors with your region
About You
- A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
- Willingness to obtain necessary licence as required (the company will assist with application)
- At least 3 years field service experience including the handling of technical queries from the field
- Available to travel local (metropolitan), regional and interstate from time to time
- Available to work on 7 day rotating roster (weekend work required)
- Good understanding of electro-mechanical systems and computing environments
- Professional presentation - appearance and communication skills
- Experience with hand and power tools, or experience in a similar role
- Ability to follow Work Health and Safety standards, protocols and guidelines
Previous gaming industry experience an advantage.