IT Support Associate
Permanent - Full TimeJob Overview
Location: Arusha
About the Role:
The IT Associate will work closely with the Human Resources, IT and Administration team to ensure the organisation has adequate capacity to build business operations and resolve any technical issues employees may face.
About the Role:
The IT Associate will work closely with the Human Resources, IT and Administration team to ensure the organisation has adequate capacity to build business operations and resolve any technical issues employees may face.
What you would be expected to do:
- Provide technical assistance in the use of PC hardware, Software, and operate a multi-platform (Linux/Windows/Mac) computer environment, monitor, and assist in resolving call centre agent environment issues remotely.
- Set up and configure desktop computers, peripherals and accounts, assigning security level, install software(MS Office, Skype, Adobe Reader, Flash Player, Java, Symantec) and repair hardware and peripherals.
- Troubleshoot, repair, and maintain office PC (e.g., laptops, desktops, Local storage, Scanners, 3G/4G Routers and Multifunction printer configuration), check peripherals on a network to diagnose hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.
- Perform routine security checks on user and Data centre systems within the office.
Perform Basic Data Centre maintenance. - Monitoring, tracking and escalating incidents/ issues within our helpdesk and various vendors' helpdesk platforms, various company service groups and vendors (secondary).
- Compile the monthly IT report based on established criteria.
- Undertaking IT projects as instructed by the IT management.
- Onboarding of new staff to the company's IT policies as well as issuance of working tools.
- Perform IT Inventory & Asset Management.
- Coordinate with different vendors in case of damage or replacement to IT equipment & make sure the same is delivered within the set timelines.
You might be a strong candidate if you:
- Possess a Bachelor’s Degree in Information Technology or Computer Science.
- Have 2-3 years’ experience, out of which at least 6-12 months in an IT Customer Service environment.
- Have strong capabilities in the following products, platforms, and areas of expertise:
- Microsoft Windows Server Platforms (2008, 2012),
- Cisco Switches and Routers, and wireless devices;
- Microsoft 32/64-bit Windows Platforms (Windows 7/8/10),
Office applications/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server - Experienced in Linux OS, preferably Red Hat/CentOS
strategic planning abilities. - Possess the ability to intervene with crisis management or troubleshooting as necessary.
- Able to set goals for team members.
- Able to handle multiple tasks with a high level of efficiency in results delivery.