Customer Service Representative
Permanent - Full TimeJob Overview
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car-buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
At Carma, we make selling a car simple, smooth, and dare we say… enjoyable. As a Customer Service Representative in our Buying team, you’ll guide customers through a smooth, simple, and positive journey.
At Carma, we make selling a car simple, smooth, and dare we say… enjoyable. As a Customer Service Representative in our Buying team, you’ll guide customers through a smooth, simple, and positive journey.
What you'll be doing
- Chat with customers via phone, email, social, and chat to book inspections and answer questions with a friendly can-do attitude.
- Keep inspections on track- confirm times, minimise cancellations, and keep everyone in the loop.
- Onboard our vehicles in our system and handle admin like a pro.
- Spot and solve potential issues before they become problems, delivering fast solutions and an unforgettable selling experience.
- Juggle multiple systems (CRM, Hubspot, website… you get the idea) while staying one step ahead.
- Keep the team spirit high! Take ownership of every interaction, follow up, and close the loop to make every customer feel valued.
Okay, let's talk about you
- You’ve got experience in customer service and a knack for making people feel heard.
- You can chat confidently across phone, email, and digital channels.
- Tech-savvy and curious, ready to learn new systems.
- Multitasking pro with the flexibility to handle changing priorities
- Bonus points if you know your SUVs from your sedans—but it’s not essential.
- We’re open daily, so flexible availability across weekdays and weekends is essential for this role!
- We're based in Surry Hills, Sydney - so you'll need to be comfortable with this commute to the office