Field Service Engineer
Fixed Term - Full TimeJob Overview
ROLE PROFILE
ROLE TITLE: Field Service Engineer
ROLE TITLE: Field Service Engineer
FLSA STATUS:
FUNCTION: Service
REGION: Asia Pacific
REPORTING TO: State Service Incharge
LOCATION: Mumbai
JOB TYPE: Permanent
ROLE PURPOSE
Field support for the direct installations in the specified region.
Key Responsibilities
MAIN RESPONSIBILITIES
- Machine installations in the regions allocated by the firm
- Train end users in banks and financial institutions on the various machine related functionalities
- Manage SLA
- Resolve technical issues of the installed units
- Get the service requests closed in time
- Carrying out scheduled preventive maintenance
- Manage MIS & service reports
Skills, Knowledge & Expertise
REQUIRED SKILLS AND COMPETENCIES
- Preferably from Banking Automation Background.(Currency Processing Machines)
- Ability to resolve technical issues
- Client Interfacing
- Self motivated and responsible, with keen attention to detail
- Reasonable written and oral skills
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
Diploma in Engineering Freshers
Qualifications:
Up to 2 years experience in the industry