Field Service Engineer
Fixed Term ContractJob Overview
ROLE TITLE: Field Service Engineer
FUNCTION: Field Service
REGION: Asia Pacific
REPORTING: State Service Incharge
LOCATION: India
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
Field support for the direct installations in the specified region.
FUNCTION: Field Service
REGION: Asia Pacific
REPORTING: State Service Incharge
LOCATION: India
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
Field support for the direct installations in the specified region.
Key Responsibilities
- Machine installations in the regions allocated by the firm
- Train end users in banks and financial institutions on the various machine related functionalities
- Manage SLA
- Resolve technical issues of the installed units
- Get the service requests closed in time
- Carrying out scheduled preventive maintenance
- Manage MIS & service reports
Skills, Knowledge & Expertise
EDUCATION AND QUALIFICATIONS
- Education Level: Diploma in Engineering Freshers
- Qualifications: Up to 2 years experience in the industry
REQUIRED SKILLS AND COMPETENCIES
- Preferably from Banking Automation Background.(Currency Processing Machines)
- Ability to resolve technical issues
- Client Interfacing
- Self motivated and responsible, with keen attention to detail
- Reasonable written and oral skills