SBN - Asst Housekeeper
Fixed Term ContractJob Overview
To assist the Executive Housekeeper to service all suites, adjoining areas, public rooms and crew areas as allocated. To maintain a high standard of cleanliness, tidiness, co-operation and guest liaison within the hotel department.
The Assistant Housekeeper is a key player in demonstrating to their teams the exact standard, which the company expects. Creating the ultimate cruise experience is a common goal of the vessel and the Assistant Housekeeper needs to encourage their teams to do so. They have many decisions to make during service and each of these should always be focused on the guests’ and crew well-being. Achieving results should be done in a pleasant working environment.
Reporting relationships:
The Assistant Housekeeper reports directly to the Executive Housekeeper supported by the Hotel Director.
The Assistant Housekeeper is a key player in demonstrating to their teams the exact standard, which the company expects. Creating the ultimate cruise experience is a common goal of the vessel and the Assistant Housekeeper needs to encourage their teams to do so. They have many decisions to make during service and each of these should always be focused on the guests’ and crew well-being. Achieving results should be done in a pleasant working environment.
Reporting relationships:
The Assistant Housekeeper reports directly to the Executive Housekeeper supported by the Hotel Director.
Position has 13 professional level reports – 13 Stewardesses.
Key Responsibilities
- Performance of regular and irregular inspections of housekeeping workplace.
- Responsible for the development of housekeeping training sessions, upkeep of all training forms used and for training the new hires according to the Housekeeping Manual.
- Upholding all policies including company SOP’s.
- Responsible for ensuring that all guest suites are cleaned and set up to company standard.
- Responsible for re-filling supplies, to ensure that Housekeeping lockers are fully stocked and tidy, at all times.
- Responsible for replenishing and maintaining the flower program onboard.
- Responsible for compiling all necessary name lists, special requests and schedules prior to embarkation.
- Also his/her responsibilities in the safety organization according to the Emergency plan and station Bill.
Public Health:
- To be familiar with and execute the Seabourn HESS-MS appropriate to their position. 10. To be familiar with IPM program and attend training as directed.
Qualifications
Education:
- High School Diploma or similar preferred
- Strong command of the English language combined with good written skills.
Experience:
- To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.
- At least two years of working experience as a Stewardess or Bedroom Attendant in a busy 4 or 5 star Hotel.
- Ship experience is a plus
Knowledge, Skills & Abilities:
- Ability to work in a team that is focused on exceeding guest expectations. Ability to execute and follow up on standard operating procedure
- Ability to motivate a team
- Ability to motivate a team