Senior Project Manager - Business Operations (all genders)

Lingoda

Germany

Posted November 17, 2025

Full Time

Job Overview

About Lingoda

Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education.

What We Do

Lingoda’s highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country.

Who We Serve

A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda’s B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide.

Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We’re committed to living the learning journey alongside them to create a world of connection and opportunity.

Why Join Us?

Joining Lingoda means becoming part of a team that’s committed to getting better, together. We foster an inclusive culture of bravery, curiosity, and growth, where insight turns into action, and every team member contributes to igniting positive change.

Be part of our journey to transform lives through education.

We are seeking a Senior Project Manager - Business Operations (all genders) based in Berlin, Germany.

Your mission with us:

The Senior Project Manager - Business Operations drives scalable, cross-functional process and system improvements across a dynamic, fast-changing environment. The role translates business challenges into technical and data-driven solutions, often in greenfield areas without existing structures. It combines strategic thinking with a strong hands-on execution mindset and acts as a key partner to Operations, Tech, Data, Customer Experience, and Partner teams.

This is a senior individual contributor role within the Business Operations job family. It owns high-impact initiatives, system optimizations, and roadmap governance — from concept to execution. The environment includes evolving priorities, ambiguous requirements, and volatile business needs, requiring high adaptability and a strong self-starter mentality.

Your Tasks:

Technical Process & Systems Optimization

Lead high-impact improvement projects across customer, partner, and course management processes — including greenfield topics without existing frameworks.
Analyze and redesign workflows, identifying structural bottlenecks and implementing scalable, durable solutions.
Partner closely with Tech and Data to define technical requirements and coordinate delivery.
Maintain and evolve system logic, process flows, integrations, and documentation.

Feedback & Roadmap Management

Convert bottom-up operational feedback into a structured initiative pipeline.
Own the prioritization logic in a volatile environment with shifting priorities.
Maintain a transparent, cross-functional roadmap and drive alignment across stakeholders.
Communicate trade-offs and help teams navigate ambiguity and complexity.

Problem Solving & Systems Configuration

Identify operational pain points across the full learner and customer journey.
Develop root-cause-oriented solutions for both mature and greenfield processes.
Break down complex issues into clear work packages and execute hands-on where needed.
Test, iterate, and scale improvements with a focus on resilience and long-term quality.

Technical Setup & Systems Configuration

Design and configure technical environments (shared mailboxes, roles, permissions, integrations).
Build and pilot new configurations independently, especially where no existing setup exists.
Conduct QA and ensure system stability in a fast-moving environment.

Data & Reporting Structure

Co-create KPIs, reporting structures, and data models with the Data team.
Ensure dashboards and metrics are actionable for operational teams.
Validate data quality, proactively flag inconsistencies, and work hands-on on solution paths.

You bring to Lingoda:

Extensive experience in Project Management, Business Operations, Technical Operations, BizOps, or Systems/Process Management.
Proven delivery of large-scale, cross-functional projects — including greenfield initiatives without clear frameworks.
Strong understanding of CRM, CMS, communication tools, BI tools, and automation platforms.
Experience working with data, KPIs, and insights-driven frameworks.
Ability to translate operational challenges into structured technical requirements.
Advanced problem-solving with strategic and systematic approaches.
Experience with process mapping, automation logic, workflow redesign, or CI frameworks.
Ability to structure solutions independently even when requirements are unclear.
Strong stakeholder alignment skills, excellent cross-functional communication.
Able to challenge assumptions constructively and drive decisions.
High ownership, autonomy, and ability to drive projects end-to-end without needing constant direction.
Native or near Native level of German and fluent English skills

Nice to Have

EdTech or education services experience.
Workflow automation experience (Zapier, Make).
Background in scaling organizations or Business Development Operations.