Account Manager
Permanent - Full Time £28,000 - £32,000 / yearJob Overview
We are looking for a proven, service-driven Customer Account Manager to join our Account Management team and take ownership of an exciting Ecommerce client account. You will naturally understand how to maintain and build strong customer relationships and will be confident in resolving any immediate queries that arise.
You will be responsible for delivering a cost-effective operation that aligns with our best practices while successfully managing key accounts.
This is a full-time, permanent position based at our Bradford site in the BD12 Low Moor area, conveniently located just a few minutes’ drive from junction 26 of the M62. The role is primarily site-based, although we appreciate that life happens, so occasional flexibility to work from home can be offered when needed.
In return, we offer a salary of £28,000 to £32,000 depending on experience, along with a structured development plan that includes training, mentorship, and clear opportunities for career growth within our organisation.
Key Responsibilities
- Effectively manage all expectations in line with achievable operational service levels.
- Attend customer visits/meetings on and off-site including conference calls
- Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
- Invoice all processes and materials accurately to an agreed schedule with each customer
- Updating Operations with clear and accurate processing instructions for all work completed on site
- Creation of monthly reports detailing the KPI and SLA status
- Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments
Skills, Knowledge & Expertise
- Previous experience within a similar customer facing role and environment
- Experience of warehousing processes
- Experience using IT systems to input and extract data
- Preferable experience of WMS solutions
- 3PL experience where possible