Adult English Language and Literacy Intake Advisor
Full Time $60,000 / yearJob Overview
Overview
Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for The New York Public Library (NYPL). Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction at NYPL.
Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for The New York Public Library (NYPL). Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction at NYPL.
Instruction is offered in three, 10-week cycles and one, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interviews, monitor attendance, and student retention. Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program.
We are looking for someone we can count on to:
Own:
- Case management and regular communication with students
- Outreach and relationship building with internal and external partners for program referrals
Teach:
- Students the various NYPL and city services that can help them achieve their long term goals and remove barriers to program participation
- Job readiness skills to students
- Basic digital literacy and online learning platforms to new students
Learn:
- NYPL strategic priorities and initiatives
- How to maintain compliance with the government funders in order to stay abreast of National Reporting System standards
Improve:
- Student retention and persistence in program participation resulting in higher measurable skill gain
- Student registration and intake processes ensuring a positive patron experience
Some expectations for this role are that within:
1 month, this person will:
- Recruit, assess, and place students
- Regularly communicate with absent students to identify and eliminate barriers to program participation
3 months, this person will:
- Receive or maintain certification in Best Plus and TABE administration
- Enter data into program and Library databases (ASISTS and Google Drive)
6 months and beyond, this person will:
- Coordinate localized information sessions
- Coordinate with both external and internal partners to provide workshops to a diverse population
- Analyze data and run reports that will influence future programming choices
Responsibilities
- Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency
- Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
- Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes
- Test all students at the end of each cycle
- Maintain paper record files for each student as per NYSED requirements
- Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
- Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral
- Provide workshops on using technology, orientations to library services, etc.
Required Education, Experience & Skills
Required Education & Certifications
- Bachelor’s degree in education, English, literacy, or a related field
- Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)
Required Experience
- At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners
Required Skills
- Proficiency with data entry and utilization of various databases
- Knowledge of community resources and counseling/social services for high needs populations (literacy and language needs)
- Intermediate knowledge of Microsoft Office and Google Drive
- Proficiency in navigating and leading meetings on Zoom
- Excellent written and verbal communication skills,
- Ability to work with culturally-diverse communities
- Ability to work independently and collaboratively
Managerial/Supervisory Responsibilities
- Supervise 1 hourly Student Mentor