Neighborhood Tech Helpers Outreach Associates - Part Time

• Bring the NTH program to target communities and build community relationships through targeted outreach and one-on-one interactions at a range of outreach events hosted by community partner organizations and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers.
• Teach community members about The New York Public Library’s programs and services, including how to get a library card.
• Be proactive, informed and helpful when interacting with patrons seeking assistance.
• Assess patrons’ access to technology, current digital skill level, connectivity needs, and internet use priorities. If necessary, 
  • Support patrons in troubleshooting for basic digital literacy needs and software/hardware functionality.
  • Advise patrons about free or affordable home internet service options for which they may qualify, assist patrons to apply for services they choose, and support their efforts to secure service. 
  • Advise patrons about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
  • Refer patrons to relevant services or organizations who can support tech needs beyond the scope of NTH.
  • Teach digital safety precautions
• Participate in all required onboarding and skills development opportunities, as determined by the NTH Program Coordinator.
• Track program data, keep accurate and timely records, and report outcomes as required.
• Assist with maintaining the NTH Playbook and information for referrals to community programs and services.
• Provide excellent customer service and support to individuals in diverse communities.
• Plan, set-up equipment, and attend scheduled outreach events. 
• Perform related duties and work on special projects as required.

Required Education, Experience & Skills

• Bachelor’s Degree or 1-2 years relevant work experience

• Demonstrated experience in providing excellent customer service to diverse patrons.
• Excellent digital and computer skills.

• Bilingual or conversational in Spanish required
• Ability to demonstrate basic knowledge of current technology platforms and devices, and willingness to learn. Ability to assist others to learn basic digital skills: i.e. related to internet services, computer and device characteristics, and common online services and applications.
• Excellent customer service skills. Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously.
• Knowledge of community outreach and engagement in diverse communities and a commitment to DEIA.
• Ability to demonstrate excellent interpersonal skills, cultural competency and sensitivity working with diverse customers, coworkers, and community. Ability to establish trust with patrons of varied educational and cultural backgrounds. Interest in empowering older adults, people with disabilities, immigrants, and other vulnerable populations with digital skills and confidence.
• Adaptable to changing work environments and ability to creatively solve problems and negotiate and handle stressful situations in a positive manner. 
• Excellent communication skills both online and in-person —written and verbal—for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills.

• N/A