Team Leader
Full TimeJob Overview
A highly motivated and experienced Team Leader with a proven track record in customer care operations, people management, and team development. Possesses strong leadership, communication, and analytical skills, with a passion for problem-solving and a commitment to achieving team targets. Ideally experienced in Medical Billing, RCM, or other healthcare campaigns within the BPO industry.
Key Responsibilities
- Manage daily team activities, resource planning, and performance management.
- Coach and mentor team members, addressing knowledge gaps and skill development.
- Resolve customer escalations and ensure timely resolution.
- Implement and oversee internal and external governance processes.
- Collaborate with operations managers to secure necessary training and support.
Skills, Knowledge & Expertise
- 2+ years of experience as a Team Leader in the BPO industry.
- Experience handling Medical Billing, RCM, or healthcare campaigns preferred.
- Proven ability to manage employee retention and attrition.
- Strong communication, leadership, and analytical skills.