Identity and Access Management Lead

Key Responsibilities

• Drive a culture of accountability, collaboration, and continuous improvement.
• Ensure KPIs, SLAs, and compliance standards are consistently met.
• Oversee daily operations and implement process improvements.
• Manage client updates, escalations, and stakeholder communication.
• Analyze performance metrics and prepare reports for leadership and clients.
• Ensure authorized users have the right access to company systems, data, and applications, and manage user identity lifecycle including onboarding, offboarding, and account updates.
• Plan, implement, and manage identity and access management (IAM) solutions, administering user accounts, permissions, and access controls.
• Monitor activity logs to identify security incidents and respond to audit findings with remediation measures.
• Collaborate with senior leadership to ensure the IAM program meets business needs and complies with laws and regulations.
• Develop and maintain training materials related to IAM and handle escalated customer inquiries and support tickets.

Skills, Knowledge & Expertise

• Bachelor’s degree or higher in computer science or a related field, with professional certification such as Certified Identity and Access Manager (CIAM) or Certified Identity Management Professional (CIMP).
• Minimum of 5 years of experience in IAM or a related field, including at least 3 years in a lead role.
• Strong technical skills, including experience with identity and access management solutions, IT security, SQL databases, and knowledge of dynamic/high-level languages such as PowerShell or Python.
• Familiarity with best practices, compliance standards, and strong project management skills.
• Demonstrated experience in IT security or an associated field, with the ability to lead and manage IAM initiatives effectively.