Support Specialist in Client Support
Full Time лв.22,272 / yearJob Overview
At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work. The position is part of our global support centre in Plovdiv.
To achieve this mission we also need you to deliver operational and technical support for all Reward Gateway/ Edenred UK clients and programs at the highest level of client service.
The working hours for this role are Monday to Friday from 08h00 to 20h00 (4 working shift options).
This is a hybrid role that would require you to be in our Plovdiv office at least two days in a week.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work. The position is part of our global support centre in Plovdiv.
To achieve this mission we also need you to deliver operational and technical support for all Reward Gateway/ Edenred UK clients and programs at the highest level of client service.
The working hours for this role are Monday to Friday from 08h00 to 20h00 (4 working shift options).
This is a hybrid role that would require you to be in our Plovdiv office at least two days in a week.
Key Responsibilities:
- Outstanding help and support to our UK clients and their employees across the globe
- Accurate and well-written answers to incoming queries
- Fast resolution to queries and problems
- Develop product knowledge and be on top of technical, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices.
- Create relationships with other Reward Gateway teams
Skills, Knowledge and Expertise:
- Fluent written and spoken English
- Forward-thinking, positive and self-motivated
- Customer-focused approach with strong interpersonal skills
- Confident computer user including navigating websites and online software
- You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands
- Excited to learn new things and willing to invest personal time and energy in improvement
- Flexible with the ability to work independently and as part of a team