IT Operations Administrator

Key Responsibilities

• Assists with developing server strategies, plans, and designs. 
• Monitors current server diagnostics, configurations, capacity and performance; creating technical reports, recommendations, and solutions to meet short-term and long-term requirements. 
• Routine evaluation of resource capabilities and anticipating future requirements, making recommendations as appropriate.
• Participates in the development, implementation and enforcement of policies, procedures, standards and guidelines to ensure a secure IT infrastructure. Analyses and participates in the development of security standards and implementation of security controls for servers.
• Provides 2nd and 3rd line (expert) support for server issues.      
• Provide timely response to incidents, following the Incident Management Procedures as appropriate.
• Engages with the evaluation, development and testing of Business Continuity Plans.
• Troubleshooting, diagnosing and solving server issues as necessary. 
• Forms part of the IT call-out team to ensure 24x7 cover for critical systems. 
• Installs, configures and maintains servers as necessary to support these objectives. 
• Ensures that systems are kept in a secure and maintainable state by applying the latest approved patches and upgrades after appropriate testing. 
• Ensures effective preventive system maintenance procedures are in place and carried out.
• Maintains on-premise data centre facilities, ensures effective maintenance & management of DC assets; system hardware, software, physical equipment and any offline equipment. 
• Manages day to day IT Operations, aiming for maximum effectiveness in routine daily operations.  Proposing the introduction of automation as necessary. 
• Programs scripts to support automation of IT Operations. 
• Manages the backup systems to ensure backups are kept as required by information security policies. 
• Point of contact for cloud and infrastructure contracts. 
• Monitors performance of cloud and infrastructure contracts against agreed SLAs. 

• Provides 2nd line support for data and voice network issues. 
• Troubleshooting, diagnosing and solving network issues as necessary. 
• Installs, configures and maintains network assets as necessary to support these objectives.
• Supports the implementation of network policies and standards. 

• Maintains IT asset inventories as appropriate to ensure proper asset management. 
• Updating incidents, service requests and changes with timely and complete information, escalating internally or to external support partners as required. 
• Evaluates customer requests or projects; analysing requirements and pertinent technical information; developing and implementing quality, cost-effective solutions. 
• Prepares business cases, considering options and making clear and cost-effective recommendations. 
• Following Management of Change processes, coordinates system changes with appropriate stakeholders to ensure uninterrupted service to the business. 
• Assists with evaluation and testing of hardware, software and services. 
• Raises and receipts purchase orders as necessary to support the work of the IT Section. 
• Other responsibilities as may be defined in Information Security Policies and Procedures, as authorised by the Information Security Working Group. 
• Keeps professional skills updated and consistent with current information-systems networking technology and server technology.

Skills, Knowledge and Expertise

• A degree level qualification in a Computing-Related Discipline or 5 years’ experience in computing.
• Self-starter who takes ownership of service delivery issues.
• Takes an analytical approach to problem solving
• Demonstrates Commercial acumen and Business focus
• Displays good interpersonal skills and the ability to communicate effectively with all end users at all levels within the business
• Good knowledge of IT service best practice (ITIL)
• A broad knowledge of technology standards in server computing and related technology.
• Certifications in computing technologies desirable
• A keen interest in cloud computing technologies (SaaS, PaaS, IaaS)