Service Coordinator (High-End Resi AV, Lighting, Shading, Control)

• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

• 730 S Jason St. Unit 18 Denver, CO 80223 (In person, not remote or hybrid)

• Full Time (40hrs/Wk)
• Mon-Fri from 9:00am to 5:00pm

• Meredith, VP

• Partnership
• Integrity
• Professionalism
• Excellence

Your Contribution to Aurum Home Technology:

• Primary Point of Contact: Phone, Email, Text, Ticketing System 
• Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
• Satisfaction: Deliver a "WOW" experience, each and every time
• SLA: Meet or exceed our response times and obligations

• Interface With: Service Scheduling, Engineering, Accounting, Partners
• Scheduling: Manage and Schedule based on clients needs
• Collaboration: Work with Director of Client Services to resolve issues
• Expedite:  Efficiently move the issue through various departments
• RMA's: Manage/track products that are being returned/repaired to close out tickets
• Reporting: Monthly reports summarizing ticket volume, resolution times, and trends

Traits for Success:

• Strong, independent problem solver
• Proactive 
• Extreme attention to detail 
• Dynamic thinker 
• Assertive