Resident Manager
Permanent - Full TimeJob Overview
Pre-Opening
The Resident Manager is responsible for the coordination of all operative outlets of the Artlife Kempinski Residences Yerevan, to ensure a smooth course of daily business including the aspect of profitability, quality- insurance as well as quality-improvement, communication and staff leadership. During the absence of the General Manager he is responsible to substitute him. He is responsible for the development and realization of projects and concepts within the team.
The job of Resident Manager is executed satisfactorily when:
The Resident Manager is responsible for the coordination of all operative outlets of the Artlife Kempinski Residences Yerevan, to ensure a smooth course of daily business including the aspect of profitability, quality- insurance as well as quality-improvement, communication and staff leadership. During the absence of the General Manager he is responsible to substitute him. He is responsible for the development and realization of projects and concepts within the team.
The job of Resident Manager is executed satisfactorily when:
- The operations of all residential departments is running smoothly.
- By achieving highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability.
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Resident Manager fulfils their role as a Talent Development Ambassador when:
- They actively support and implement Talent Development initiatives as a part of their daily activities.
- They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
- They support and initiate transfer, cross exposure and task force assignments for their team.
- They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
- They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
Key Responsibilities
- Responsible for the optimization of sales.
- Substitute the General Manager in his absence and acquire representative tasks.
- Responsible for coordination, initiation and control of all operational processes as well as appropriate delegation and control of the individual tasks.
- Link between the General Manager and the Department Heads and Team Leaders.
- Ensure an optimal communication between GM and Department / Department heads in the form of meetings, etc.
- Implement annual reviews for the subordinate Department and head of Department, as well as promotion, development, and career planning; Initiate corrective / disciplinary action in collaboration with the GM.