Assistant Marketing and Communications Manager

Key Responsibilities

• Develop and deliver marketing and communications plans and campaigns for assigned narratives and projects, ensuring accuracy and consistency across digital, print, and internal channels. 
• Take responsibility for the development and delivery of strategically important, but less high-profile, narratives—such as marketing for World Duty Free, Coastguard safety and sea campaigns, infrastructure projects at Historic Harbours, and sustainability and community initiatives—ensuring these are communicated effectively across all relevant channels. 
• Apply theoretical knowledge and practical experience to deliver non-routine communications and marketing activities using guidance from PoJ policies and procedures and senior colleagues. 
• Provide technical input and advice and build collaborative relationships with colleagues, stakeholders, and partners to ensure joined-up messaging and brand consistency. 
• Support the creation and distribution of content, including drafting press releases, preparing media statements, and supporting public relations efforts. 
• Analyse and interpret information to support decision-making and continuous improvement in communications and marketing activities. 
• Produce clear and insightful reports for the Senior Manager or Customer Experience Deputy Director, summarising the outcomes, progress, and impact of marketing and communications activities, and providing recommendations based on data analysis and campaign performance. 
• Demonstrate professionalism, confidentiality, and a commitment to positive organisational culture in all communications. 
• Manage assigned tasks and deadlines, prioritising effectively and seeking guidance when needed. 
• Collaborate with colleagues across the team and wider organisation to support joined-up messaging and brand consistency. 
• Promote a positive and inclusive communications culture across the organisation. 
• Maintain professionalism and confidentiality in all external and internal messaging. 
• Act as a mentor and support for the Communications and Marketing Support Officer.

Skills, Knowledge and Expertise

• Degree or equivalent qualification in Marketing, Communications, Public Relations, or a related field. 
• Experience supporting marketing and communications activity across multiple channels. 
• Strong technical skills in digital marketing, analytics, and content management. 
• Excellent written and verbal communication skills. 
• Proficiency in digital marketing platforms, analytics tools, and content management systems. 
• Understanding of brand management, audience engagement, and campaign performance metrics. 
• Ability to draft press releases and support media handling. 
• Willing to learn and develop strong organisational skills; able to take responsibility for managing own workload and meeting deadlines with support. 
• Open to building confidence as a communicator; adaptable and keen to improve both written and verbal communication. 
• Works well as a collaborative and supportive team member, actively seeking feedback and opportunities to learn from others. 
• Committed to acting professionally and ethically, learning to maintain confidentiality and represent Ports of Jersey with integrity. 
• Keen to understand and respond to customer needs, developing a customer-focused approach.