Inside Sales Specialist - Finnish/Swedish speaking

Key Responsibilities

• Complete outbound telephone calls to current and prospective customers and own the business opportunities these create for products and services.
• Maintain territories when Sales Specialists leave the business or are on temporary leave.
• Handle incoming customer calls with the intent of extending contract to sell new or additional products and / or services and to provide customer satisfaction and retention. 
• Generating quotations and following these through to order conversion.
• Follow up on campaigns that have been initiated.
• May provide functional guidance, advice or training to less-experienced inside sales positions.
• Attend periodic sales training where applicable
• Use LMS (training course) platform effectively.
• Ensure adherence with all compliance standards and operate with integrity at all times.
• Ensure adherence to NCH Europe’s health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees.
• Adhere to and drive NCH Europe’s core values.

• Monthly sales 
• Measure of calls made
• Number of qualified buyers
• Number of orders
• % of dormant account sales

Skills, Knowledge and Expertise

• A strong team player with a clear focus on achieving results
• A great communicator with a confident telephone manner, clear, articulate, personable and able to quickly build rapport and build trust with business customers.
• Very well organized, able to pick up new ideas, new solutions and deliver a successful sales pitch.
• Enjoys beating sales targets and earning money, constantly trying to better own personal performances and set new standards.
• Innovative and creative, able to remain confident when dealing with negative situations and to come up with imaginative solutions to difficult problems
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Strong Telesales / Customer Service experience with a successful track record of achievement is highly desirable 
• Proficiency in using Microsoft Office Suite applications, using customer relationship management software and sales order management systems would be beneficial
• Fluency in Swedish and Finnish is essential - you will be dealing with clients in Finland and Sweden,
• Fluency in English is desirable 
• UK remote option can be considered for the right candidate