Back Office Support
Permanent - Full Time £24,570 - £26,000 / yearJob Overview
Reports to: Operations Delivery Manager
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth and have created an exciting opportunity for sales Onboarding, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
This role requires somebody to have a ‘Can-do’ attitude and transferable skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth and have created an exciting opportunity for sales Onboarding, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
This role requires somebody to have a ‘Can-do’ attitude and transferable skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Outbound calling newly onboarded customers
- Builds strong relationship with other teams across the business
- Maintain continuity of work operations by documenting & communicating required actions to management, identifying irregularities in processes & shaping continuing needs
- Liaison with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer
- Ensure business processes are robust
- Provide Solutions to the broad range of written and verbal enquiries raised by customers
- Ensure that all customer queries are managed, resolved and closed within agreed timescale
- To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience
- To monitor, action and escalate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required
About Yü
If you have what it takes you could be just what we’re looking for…
- Experience within the Energy Industry preferred but not essential
- Great communicator – you have first-rate communication and interpersonal skills
- Good Organisation - Able to organise own/team workload & plan ahead
- Good verbal / numerical skills.
- Ambitious – you don’t just want another job, you want a career opportunity
- Analytical – naturally curious, immaculate attention to detail
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
- Confident in handling written correspondence and inbound/ outbound calls
- Requires high standards of accuracy and attention to detail
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.