IT Lead / Manager
Full TimeJob Overview
About Lingoda
Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education.
What We Do
Lingoda’s highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country.
Who We Serve
A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda’s B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide.
Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We’re committed to living the learning journey alongside them to create a world of connection and opportunity.
Why Join Us?
Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster and inclusive culture of bravery, curiosity and growth, where insight turns into actions, and every team member contributes to igniting positive change
Why Join Us?
Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster and inclusive culture of bravery, curiosity and growth, where insight turns into actions, and every team member contributes to igniting positive change
Be part of our journey to transform lives through Education!
We are seeking an IT Lead / Manager (all genders) based in Berlin, Germany (minimum 3 days per week in office)
Your mission with us:
As the IT Lead at Lingoda, you will champion a customer-first approach to our Business IT, finding a way to support our colleagues with their IT needs. You will oversee the reliability and security of our core office tools, Google Workspace environment, backups, SaaS providers, Zoom Rooms, and hardware/laptops. Leading with a customer-focused mindset, you will foster a visible and accessible IT presence in the office, managing the team to resolve requests efficiently to ensure SLAs are met, while proactively managing vendor relationships, contracts and licences. You will align technical projects with company OKRs to ensure a seamless, supportive experience for all Lingodies.
This role will report to the Head of Business Technology
Your tasks:
- Manage our Business IT Service - including Saas Vendors, printing, laptops, IT support, office Wifi, Starters, Leavers, Backups, Office Room Booking, Office Key system and offline meeting room technology
- Provide direct line management to the IT Team, including hiring, training, performance review, and professional development.
- Where required, be hands-on in resolving IT tickets to ensure SLAs are met.
- Create and manage quarterly goals aligned with company OKRs for the IT Team area.
- Manage and oversee IT Projects (e.g. Improvement projects, software migration, security improvements, backup improvements etc.)
- Manage IT contracts and software procurement, ensuring that good value contracts/prices are agreed, contracts are renewed, and our spend forecast is kept up to date.
- Manage software user licences efficiently and proactively, ensuring that we get the best value from our suppliers.
- Ensure security controls and reliability controls meet business, customer and industry best practices.
- Stay current of the latest trends in IT and leverage new technologies to increase efficiency and innovation.
- Foster a positive environment, promoting a culture of continuous improvement
- Form strong relationships with stakeholders and the wider engineering team to ensure alignment and that the IT Team is exceeding expectations
You bring to Lingoda
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience in managing IT systems , Office IT, Cloud Software/SaaS, Google Workspaces or AD.
- Experienced team manager of managing teams up to 3-5 people
- Experience managing IT vendor contracts, licence management, and supplier negotiations.
- Deep understanding of IT infrastructure, cybersecurity best practices, and internal IT support.
- Strong in balancing business requirements and technical process to achieve success
- Strong leadership, decision-making, eye for detail and team management skills.
- Excellent interpersonal and communication skills.
- Analytical mindset with strong problem-solving skills and attention to detail.