IT Technician Support

Key Responsibilities

• Provide first-line support for hardware, software, and network issues across multiple care sites.
• Troubleshoot and resolve issues with hardware, including desktops, laptops, tablets, mobile devices, printers, etc.
• Support remote access and mobile working for field-based care staff.
• Install and commission new equipment as required.

• Maintain and support platforms including electronic care planning, medication management, and rostering systems.
• Assist with onboarding and training staff on digital care platforms.
• Ensure care systems are functioning optimally and updated regularly.

• Implement and monitor cybersecurity measures to protect sensitive care data.
• Ensure compliance with GDPR and health data protection regulations.
• Manage user access controls, passwords, and permissions.

• Monitor and maintain IT infrastructure including Wi-Fi networks and server connections.
• Coordinate with external vendors for hardware and repairs and upgrades.
• Maintain an inventory of IT equipment and ensure timely updates and replacements.

• Document support requests, resolutions, and system changes.
• Generate reports and audits, inspections, and internal reviews.
• Assist in preparing for regulatory inspections (e.g. CQC).

• Provide basic IT training and support to care staff with varying levels of digital literacy.
• Create user guides and support materials for common tasks and systems.

Skills, Knowledge and Expertise

• Proven experience in IT support, ideally within Health Care or Social Care settings.
• Strong knowledge of Windows OS, Microsoft 365, and mobile device management.
• Familiarity with care management systems (e.g. Access, Nourish, CarePlanner, etc.) is not essential, but would be beneficial.
• Understanding of GDPR and Data Protection in a Health Care context.
• Excellent communication and problem-solving skills.
• A driving licence is not essential, but would be beneficial.
• Patient approach to supporting non-technical users.
• Ability to work independently and manage multiple priorities.
• Commitment to improving digital care delivery through reliable IT support.
• Good organisational skills.
• Integrity.