Real-Time Operations Coordinator
Permanent - Full Time £25,000 - £26,000 / yearJob Overview
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week - Some weekend working, generally 1 in 6 weekends.
Be at the heart of keeping our engineers moving and our customers connected
Yu Smart is growing fast — and we’re on a mission to become the leading smart metering partner in the UK. We’re investing in new technology, transforming our field operations, and expanding our team to support the next phase of growth.
We’re now looking for a Real-Time Operations Coordinator to join our Operations team and play a critical role in ensuring our smart meter engineers can complete jobs safely, on time, and with great customer service .
If you thrive in a fast-paced environment, love solving problems quickly, and enjoy supporting people, this could be the role for you.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week - Some weekend working, generally 1 in 6 weekends.
Be at the heart of keeping our engineers moving and our customers connected
Yu Smart is growing fast — and we’re on a mission to become the leading smart metering partner in the UK. We’re investing in new technology, transforming our field operations, and expanding our team to support the next phase of growth.
We’re now looking for a Real-Time Operations Coordinator to join our Operations team and play a critical role in ensuring our smart meter engineers can complete jobs safely, on time, and with great customer service .
If you thrive in a fast-paced environment, love solving problems quickly, and enjoy supporting people, this could be the role for you.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
In this role, you’ll be the first point of contact for our field engineers on the day of installation and other planned jobs. You’ll help keep jobs on track, support with queries, and make sure customers are kept informed.
Your day will include:
Real-time support
Your day will include:
Real-time support
- Providing live support to smart meter engineers during installations and commissioning
- Answering queries via WhatsApp, Teams, and phone
- Identifying jobs at risk and taking action to keep them moving
Job & Customer Coordination
- Contacting customers with updates, access issues or delays
- Reallocating or rescheduling jobs in partnership with planners and team leaders
- Logging changes accurately in our systems
Operational support
- Helping with warrant paperwork and office-based warrant activity
- Escalating technical commissioning issues
- Working closely with Team Leaders, Planners, and the wider Operations team
About Yü
You don’t need smart metering experience — we’ll train you — but you will need:
- Experience in operations, customer service, field coordination, scheduling, dispatch, or real-time work
- The ability to stay calm and organised when things get busy
- Confident communication skills
- A problem-solving mindset
- Strong attention to detail
- Enjoy working with people (engineers, customers, managers, partners)
Desirable:
- Experience of the Utilities industry would be beneficial but is not essential.