University Placement Year - Service Desk Analyst (Starting Summer 2026)
Fixed Term - Full TimeJob Overview
Service Desk Analyst - Placement year
Start date: Summer 2026
Job Role: 1 year University placement
Working pattern: A variety of shift patterns including weekends
Location: Onsite - London Bridge
Interviews: January 2026
As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.
Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support in specialisations such as:
Networking
Infrastructure
Security
DevOps
Team Leadership
Project Management
...and beyond.
This opportunity will equip you with all the necessary skills and experience to fast-track your development into a future leader, whichever specialisation you choose to pursue. If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.
Start date: Summer 2026
Job Role: 1 year University placement
Working pattern: A variety of shift patterns including weekends
Location: Onsite - London Bridge
Interviews: January 2026
As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.
Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support in specialisations such as:
Networking
Infrastructure
Security
DevOps
Team Leadership
Project Management
...and beyond.
This opportunity will equip you with all the necessary skills and experience to fast-track your development into a future leader, whichever specialisation you choose to pursue. If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.
What You'll Do
- Provide IT support at a 1st line level
- Provide excellent, proactive, customer service
- Support our customers on the phone, via live chat and over email
- Proactively solve customer queries
- Continually improve the way the service desk work
What You'll Need
To be eligible for this role, you must be currently studying at university and undertaking a placement year that begins in summer 2026. This role is not open to recent graduates.
You may have some of the following:
- A genuine interest in IT and technology, whether through your degree, personal projects, or helping friends/family troubleshoot issues.
Basic understanding of IT support concepts (e.g., what a service desk does, common IT terminology). - Willingness to learn frameworks such as ITIL and how incident, problem, and change management work in practice.
- Good communication skills and a desire to deliver excellent customer service.
- Ability to stay organised, manage competing tasks, and ask for support when needed.
- A positive, proactive attitude and the motivation to take initiative as you develop confidence.
- Flexibility to work different shift patterns, including occasional weekends, as part of the team rota.