IT Intern (Hanover, MD)

• Provide first-level and second-level technical support to staff via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
• Assist with software installations, updates, and licensing compliance.
• Manage and maintain user accounts, permissions, and access controls in Active Directory, email systems, and other platforms.
• Monitor system performance, identify issues, and escalate when necessary.
• Maintain documentation of technical procedures, configurations, and troubleshooting steps.
• Support video conferencing systems and collaboration tools.
• Ensure data backup processes are completed and assist in recovery when needed.
• Stay current with emerging technologies and recommend improvements to IT processes.

Key Responsibilities

• Provide current and prospective employees with information regarding company policies, job duties, working conditions, wages, promotion opportunities, and employee benefits.
• Serve as a liaison between employees and management by answering questions, interpreting HR policies, assisting with contract administration, and helping resolve work-related concerns.
• Maintain accurate and confidential employee records; compile reports and metrics related to hires, transfers, performance reviews, attendance, and other personnel data.
• Assist in the development, implementation, and communication of HR policies and procedures.
• Support recruitment efforts, including posting positions, scheduling interviews, screening candidates, and coordinating onboarding and orientation activities.
• Demonstrate excellent customer service in all interactions with employees, applicants, managers, and external partners.
• Utilize MS Word, Excel, and PowerPoint at an intermediate level to prepare reports, documents, and presentations.
• Experience with Paycom is a plus!
• Perform other related HR duties as assigned to support departmental goals.

Skills, Knowledge and Expertise

• Actively pursuing a degree in Information Technology, Computer Science, or related IT field.
• This position will be required to travel between Baltimore, MD. and Hanover, MD. locations.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Strong problem-solving skills and a willingness to learn new technologies.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. 
• Familiarity with Microsoft Office suite and basic troubleshooting techniques.
• Experience with computer hardware assembly, software installation, and system configuration is a plus.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Eagerness to gain hands-on experience and contribute to meaningful projects. 
• Must have enthusiasm for IT and a passion for technology driven solutions. 
• Candidate must successfully pass post-offer/pre-employment drug and background screen.