Lead PMO Analyst

Key Responsibilities

• Overall responsibility for the successful delivery of Delivery Operations Support services to internal and external customers.
• Own the strategic reporting cycle, producing high level portfolio analysis, financial forecasts, and resource capacity plans for executive and board-level consumption.
• Mentor and coach the PMO Analyst team, delegating operational tasks and ensuring their contributions are aligned with the overall PMO strategy.
• Define and implement standardised processes for contract/SOW compliance, financial performance monitoring, and delivery status reporting across all account teams.
• Oversee the accuracy and completeness of essential operational data managed by the team, including TOIL tracking, expense management, and client asset registers.
• Drive the automation, improvement, and streamlining of PMO tools and processes to maximise data integrity and reporting efficiency.
  
  

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  Overall responsibility for the successful delivery of Delivery Assurance Support services to internal and external customers.
• Define, embed, and enforce the organisation-wide governance framework and methodology for Agile project, program, and portfolio management.
• Act as the escalation point and decision-maker for complex, cross-engagement risks, dependencies, and critical issues.
• Lead the Delivery Assurance function, scheduling and facilitating high-level quality audits, deep dives, and stage gate reviews to ensure engagements adhere to defined governance standards.
• Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance.
• Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams.
  
  

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  Identify gaps in delivery skills, tools, and processes across the organisation, and lead change initiatives to address these at a portfolio level.
• Provide expert coaching and mentorship to Delivery Managers and Project Leads on governance, assurance, and best practice adoption to increase organisational delivery maturity.
• Lead the requirements gathering, selection, and roll-out of new project and portfolio management tools as needed.
  
  

Skills, Knowledge & Expertise

• Significant proven experience leading and managing a PMO function or Programme Management Office, ideally within a technology consultancy or professional services environment.
• Demonstrable experience in line managing, coaching, and developing PMO staff or Project Managers.
• Expert knowledge of portfolio management, governance frameworks, and both Agile.
• Strong financial acumen with deep experience in portfolio budgeting, resource capacity planning, benefit realisation tracking, and complex financial analysis for senior leadership.
• Advanced capability in data analysis, visualisation, and using tools to provide strategic insights and drive decision making.
• Extensive experience designing, implementing, and enforcing standardised processes for RAID management, dependency mapping, and change control at the portfolio level.
• Proven ability to lead significant organisational change initiatives related to delivery governance and tooling adoption.
  
  
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  Experience in coaching others to implement Agile project management best practices consistently.