Technical Consultant - 2nd line Support Engineer

👋 Hello. Welcome to Wanstor!
 At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!

We’re looking for a 2nd line Support Engineer (Technical Consultant). A Technical Consultant role at Wanstor includes ensuring smooth running of IT operations for our leading cutomers. You will need to take ownership of all requests, managing the process through to successful completion, whilst delivering best in class customer service. 

· Managing Email services in Office365 & Microsoft Exchange. Troubleshooting complex mail flow queries.

· User management including group creation and management 

· Active Directory and Azure AD, managing multi factor authentication and 

VPN connectivity.

· Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the 

deployment of equipment and software

· Configuring and troubleshooting network connections in LAN, WAN, WIFI and 

DSL (Inc FTTC & FTTP, DIA & MPLS) Environments

· Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones

· Monitoring and maintaining scheduled backups in VMware and Windows networks, implementing these in both test and live restores

· Maintaining good customer relations along with site visits in the greater London area

· Microsoft Office 365 integration

· Managing assets and inventories through software tools

· Migrating customer sites and users to new infrastructure

· Producing documentation for deployments and changes

· Customer projects including migration to Office 365 and Cloud services, building and managing virtual servers and orchestrating office and new site 

openings

· Customer infrastructure reviews covering IT service recommendations

· Previous experience of IT support and projects at 1st/2nd line level

· Supporting Windows 10 within a Microsoft domain environment

· Deploying / troubleshooting / maintenance of hardware (Auto-Pilot & MDM)

· Networking and network troubleshooting (LAN, WAN,WIFI

VPN, DSL routers). This will be to CCNA (or COMPTIA A+) standard.

· Experience of Microsoft server operating systems and technologies

· Relevant Microsoft technical qualifications

· Knowledge of ITIL, incident, problem and change management

· Able to understand and operate to the standards of Cyber Essentials for IT Security