Student & College Services Assistant

Purpose

• To work flexibly to provide a comprehensive customer service and administrative function for the College.

Duties

• To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
• To promote the provision of the Student and College Service to all users.
• To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS, learner eligibility for enrolment)
• To ensure that College standards are worked to and maintained (e.g. Matrix and Key Performance Indicators).
• Ensure continuous development and improvement of personal professional knowledge.
• Any other duties of a similar level of responsibility as may be required.

Key Responsibilities

All staff are responsible for:

• Children & Vulnerable Adults: safeguarding and promoting the welfare of children and vulnerable adults
• Equipment & Materials: the furniture, equipment and consumable goods used in relation to their work
• Health / Safety / Welfare: the health and safety and welfare of all employees, students and visitors under their control in accordance with Hopwood Hall College’s safety policy statements
• Equal Opportunities: performing their duties in accordance with Hopwood Hall College’s Single Equality Scheme
  
  

Skills, Knowledge and Expertise

• Customer service skills and experience.
• Administration skills and experience.
• Experience of being multi-skilled and working flexibly in order to respond to changing priorities.

•  Knowledge and understanding of the college business (e.g. structure, curriculum).
•  Knowledge of administrative, customer service and quality standards.
•  Ability to work with learners and understand the issues facing different groups of learners.
• Knowledge of college systems and processes.

• Advanced user of Microsoft applications
• Ability to use technology to generate information and improve efficiency