Front Office Assistant

We take pride in delivering exceptional experiences and creating magical memories. Our success is built on the dedication and passion of our employees, and we invite you to join a team committed to excellence beyond the ordinary for both our guests and colleagues. 

We have an exciting opportunity for a passionate and enthusiastic individual to join our team at Merton Hotel as a Front Office Assistant

For over 90 years, the Merton Hotel has been delighting guests as Jersey's largest resort hotel, offering an unparalleled range of facilities. The hotel boasts 286 bedrooms and 28 self-catering units in various styles, multiple restaurants and bars, and Jersey’s only tropical hotel leisure complex. Guests can enjoy indoor and outdoor pools with an 80-metre water slide and FlowRider®, as well as some of the best evening entertainment options for both children and adults. Additionally, the Merton features kids' clubs and nightly entertainment.

As a Front Office Assistant, you will be the friendly face that greets our guests upon their arrival. Your role is to deliver outstanding hospitality, ensuring a seamless and exceptional experience for our guests from their arrival to departure.

Your responsibilities will include managing all aspects of guest check-ins and check-outs, anticipating their needs to make them feel at home on our vibrant and picturesque island. 

You will handle inquiries both in person and over the phone with professionalism and efficiency, and coordinate with other departments to ensure smooth hotel operations.