Performance Development Manager
Full Time £40,000 - £60,000 / yearJob Overview
As a Performance Development Manager, you’ll be at the heart of how our people learn, grow, and perform. You’ll design and deliver high-impact training that supports operational excellence, safety, and compliance across our field and office-based teams.
This is a hands-on, influential role for someone who knows the utilities world inside out and enjoys combining strategic thinking with real operational engagement. You’ll mentor our people, support our projects, and help embed a culture of continuous improvement across the business.
Key Responsibilities
What You’ll Be Doing:
- Design & Deliver Training: Create and lead a tailored, future-ready training framework using classroom, practical, and digital learning methods.
- Boost Performance: Identify skills gaps and drive initiatives that improve efficiency, quality, and reliability across the business.
- Support Growth & Bids: Partner with Project Managers to demonstrate workforce capability during bids and proposals.
- Create Engaging Learning Content: Develop presentations, manuals, e-learning modules, workshops, simulations, and hands-on exercises.
- Measure What Matters: Implement assessments, track impact and ROI, and continuously refine training programmes.
- Develop Our People: Mentor and coach employees at all levels, supporting personalised development and career progression.
- Collaborate & Influence: Work closely with Operations, HR, HSEQ, Project Managers, and service owners to align training with business needs and compliance.
- Support Talent & Onboarding: Play a key role in recruitment, inductions, onboarding, appraisals, and performance improvement plans.
- Lead Change: Act as a driver of organisational improvement and quality enhancement.
- Stay Operationally Engaged: Maintain a hands-on presence, supporting field operations when required.
Skills, Knowledge & Expertise
Technical Expertise: Strong knowledge of the utilities sector, ideally within clean water networks including valve operations, flushing, sampling, and CALM networks.
Operational Experience: Proven experience working across both field-based and desktop operations.
Training & Development: Demonstrated expertise in training design, development, and delivery.
Leadership & People Management: A confident and empathetic leader with the ability to motivate, mentor, and influence diverse teams.
Organisation & Project Management: Highly organised with strong project management and planning skills.
Adaptability: Comfortable adapting to change in a fast-paced, growing business environment.
Technical Skills: Proficient in Microsoft Excel and PowerPoint.
Operational Experience: Proven experience working across both field-based and desktop operations.
Training & Development: Demonstrated expertise in training design, development, and delivery.
Leadership & People Management: A confident and empathetic leader with the ability to motivate, mentor, and influence diverse teams.
Organisation & Project Management: Highly organised with strong project management and planning skills.
Adaptability: Comfortable adapting to change in a fast-paced, growing business environment.
Technical Skills: Proficient in Microsoft Excel and PowerPoint.
Desirable Skills & Experience
Digital Learning: Experience developing e-learning and digital training solutions.
Compliance Knowledge: Understanding of regulatory and compliance requirements within the water industry.
Talent Development: Familiarity with performance management and talent development frameworks.
Compliance Knowledge: Understanding of regulatory and compliance requirements within the water industry.
Talent Development: Familiarity with performance management and talent development frameworks.