Solutions Architect
Full TimeJob Overview
Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.
With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation.
Key Responsibilities
New Business & Pre-Sales
- Collaborate with Account Managers, Project Managers, and Development teams to define estimates and scopes of work
- Align proposed technology solutions with client business goals and IT requirements
- Support the review of scopes of work and contractual documentation
- Conduct technical audits of existing platforms and environments
- Create and deliver technical presentations with recommendations for prospective and existing clients
Project Delivery
- Engage directly with clients through status meetings, live demonstrations, requirements gathering sessions, and technical Q&A
- Provide technical leadership across development, implementation, and testing phases, integrating legacy systems with new technologies
- Oversee the creation of functional and technical documentation
- Analyze enterprise-scale systems and decompose them into manageable, well-defined components
- Design and document complex architectures using clear technical diagrams, including:
- Solutions architecture diagrams
- Sequence diagrams
- Logical diagrams
- Flow charts
- Partner with clients to plan and design the overall structure of technology systems
- Serve as a trusted technical resource for enterprise-scale clients and their internal technical teams
- Create and oversee website launch plans across internal and client infrastructure
- Assist with the management of cloud infrastructure
- Support DNS and SMTP configuration and management
Post-Launch Support
- Assist internal teams and clients with post-launch issues, including site availability, page errors, security concerns, and certificate expiration
- Respond to website support issues and critical incidents during US business hours
- Coordinate with global development and support teams, including occasional evening meetings or online collaboration (approximately once per week)
Skills, Knowledge and Expertise
- 4+ years of broad technical experience in website and digital platform development, including a proven track record delivering large-scale and enterprise-scale projects
- Deep technical expertise in at least three of the following areas:
- WordPress
- HubSpot CMS
- Advanced front-end web development
- Drupal
- Adobe Experience Manager
- Sitecore
- Marketing automation platforms
- Website analytics
- Website consent management
- DevOps
- Strong ability to learn new technologies and systems quickly
- Exceptional communication skills, with the ability to:
- Clearly explain technical concepts to non-technical audiences
- Clearly communicate technical issues to developers using screenshots, requirements, specifications, and documentation
- Ability to translate vague or incomplete client requirements into clear, actionable technical plans
- Comfort working with cloud infrastructure such as AWS and Azure
- Solid understanding of website hosting requirements and deployment options
- Proven ability to mentor and support less experienced team members
Bonus Skills (Nice to Have)
- Experience evaluating and implementing websites following security best practices
- Hands-on experience with website consent management platforms such as OneTrust
- Familiarity with agile methodologies and project management practices
- Experience with eCommerce platforms and third-party integrations
- Experience with analytics and reporting tools such as Google Analytics, Google Tag Manager, and Adobe Analytics
- Experience with data integrations and API management
- Experience with DevOps infrastructure and delivery processes.