Knowledge Associate
Permanent - Full TimeJob Overview
Location: Nampula, Mozambique
About the role:
The Knowledge Associate manages the organization’s learning and development operations through effective knowledge management, learning system administration, and training quality assurance. This role ensures that training delivered across country regions meets the organization’s standards. Through virtual audits and content management, the role upholds quality, accuracy, and uniformity in all training materials and delivery methods. The Knowledge Associate upholds classroom training quality standards, managing LMS operations, maintaining and updating of our digital Library.
About the role:
The Knowledge Associate manages the organization’s learning and development operations through effective knowledge management, learning system administration, and training quality assurance. This role ensures that training delivered across country regions meets the organization’s standards. Through virtual audits and content management, the role upholds quality, accuracy, and uniformity in all training materials and delivery methods. The Knowledge Associate upholds classroom training quality standards, managing LMS operations, maintaining and updating of our digital Library.
What you would be expected to do;
- Conduct virtual audits on training videos submitted by regional mentors.
- Process learners activation and deactivation requests on our LMS platform.
- Maintain accurate, up-to-date records and coordinate with relevant teams to ensure timely execution of all LMS requests.
- Manage and resolve user reported issues related to the Litmos learning platform.
- Conduct and report on training effectiveness surveys twice per month, in alignment with country-level activities.
- Update our Digital Learning Library monthly with all new training materials deployed.
You might be a strong candidate if you have:
- Bachelor’s degree in Education, Business, Organizational Development, or related field. Equivalent media/communication higher degree can also be considered.
- Proven Expertise of administrative management of learning management system.
- 3+ years of experience in training, learning & development, or knowledge management (regional/multicountry experience an advantage).
- Experience with digital tools, CRM systems, and e-learning platforms.
- Bilingual skills in Portuguese and English.