Veterinary Receptionist

Key Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Provide clients with detailed information regarding services, procedures, and policies.
• Ensure that clients understand their pet’s treatment plan and provide timely updates on their pet’s condition.

• Schedule and confirm appointments for consultations, treatments, surgeries, and follow-up visits.
• Manage the daily appointment calendar and ensure efficient time management to prevent scheduling conflicts.
• Maintain accurate patient records, ensuring all client and pet information is up-to-date in the system.

• Process payments for services rendered, including invoicing clients and managing insurance claims when applicable.
• Handle cash, credit card transactions, and provide clients with receipts and necessary documentation.
• Assist clients with billing inquiries and explain charges as needed.

• Maintain patient records, filing, and documentation in compliance with clinic protocols.
• Manage the inventory of office supplies and ensure the reception area is clean, organized, and welcoming.
• Assist with internal communications, ensure that messages are relayed to the appropriate staff members in a timely manner.

• Collaborate with the clinical team to ensure smooth patient flow, assist with preparing patient files for appointments, and provide assistance when needed.
• Support the clinical team with administrative tasks, such as relaying client requests to veterinarians and technicians.
• Be an advocate for the clients and their pets, ensuring their needs are met with care and compassion.

Skills, Knowledge & Expertise to be Successful

• High school diploma or equivalent required.
• Previous experience in a veterinary or animal care setting is preferred.
• Receptionist or administrative experience in a healthcare or veterinary setting is highly desired.

• Excellent communication skills with the ability to effectively engage with clients, staff, and visitors.
• Strong organizational skills and attention to detail, ensuring smooth clinic operations.
• Ability to manage a high-volume, fast-paced work environment while maintaining professionalism and a positive attitude.
• Proficiency with computers and veterinary management software (experience with practice management software is a plus).
• Ability to multitask, prioritize duties, and follow instructions accurately.
• Compassionate and caring demeanor, especially when interacting with clients and pets in stressful situations.

• Ability to stand, sit, or walk for extended periods.
• Ability to lift and move items up to 25 pounds.