End User Support Manager
Permanent - Full Time £61,023 - £72,733 / yearJob Overview
Salary Detail
London- £65,460 - £72,733
Edinburgh - £61,023 - £67,803
About Us
At the NMC, we’re committed to delivering excellence by living our values and behaviors every day.
We foster a workplace built on these, ensuring every team member thrives and contributes to our purpose.
This role is aligned with our behavior framework, and we’ll assess you on four of these—Leading with purpose, Impactful decision-making, Acting with purpose and Achieving results - in addition to your technical skills and experience. Please read the person specification in the job description for further details of exactly what we’ll be assessing you on.
About the role
We're looking for someone to join as an End User support Manager. In this key role, you'll be responsible for leading the end user support, applications support and assets management team in overseeing the delivery of timely and effective IT support, managing processes, resolving escalations, and ensuring service level agreements (SLA).
In this role, you will also be responsible for developing support strategies, fostering relationships with both internal and external stakeholders, such as other departments and third party vendors to improve support operations and align IT support with business objectives and goals.
About You
We're look for highly skilled individual with the key skills and experience:
London- £65,460 - £72,733
Edinburgh - £61,023 - £67,803
About Us
At the NMC, we’re committed to delivering excellence by living our values and behaviors every day.
We foster a workplace built on these, ensuring every team member thrives and contributes to our purpose.
This role is aligned with our behavior framework, and we’ll assess you on four of these—Leading with purpose, Impactful decision-making, Acting with purpose and Achieving results - in addition to your technical skills and experience. Please read the person specification in the job description for further details of exactly what we’ll be assessing you on.
About the role
We're looking for someone to join as an End User support Manager. In this key role, you'll be responsible for leading the end user support, applications support and assets management team in overseeing the delivery of timely and effective IT support, managing processes, resolving escalations, and ensuring service level agreements (SLA).
In this role, you will also be responsible for developing support strategies, fostering relationships with both internal and external stakeholders, such as other departments and third party vendors to improve support operations and align IT support with business objectives and goals.
About You
We're look for highly skilled individual with the key skills and experience:
- Effectively manage, mentor and develop a team, including performance management, coaching and workforce planning
- Oversee and manage the day-to-day operations of the End User support service to ensure a efficient and high quality service. As well as lead on IT projects.
- Ensure to adhere to incident, problem and change management. Continuously looking for way to improve efficiency, reduce ticket volume, and repeated tasks/issues.
- Build and maintain relationships with other departments, as well as third party vendors.
- Develop and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure and drive continuous improvement
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans