Application Support Lead
Permanent - Full Time £54,098 - £64,469 / yearJob Overview
Salary Detail
London- £58,022 -£64,469
Edinburgh -£54,098 - £60,109
About Us
At the NMC, we’re committed to delivering excellence by living our values and behaviors every day.
We foster a workplace built on these, ensuring every team member thrives and contributes to our purpose. This role is aligned with our behavior framework, and we’ll assess you on four of these—Developing Self and Others, Achieving Results, Collaborating and Including and Communicating with Impact.
Please read the person specification in the job description for further details of exactly what we’ll be assessing you on.
About the role
We’re looking for someone to join us an Application Support Lead. The key responsibilities of this role will be to manage and lead the team of Application Support Analyst, providing specialist and technical support to system applications utilised by the Nursing and Midwifery Council.
You will be responsible for providing swift and effective resolution of issues, with minimal to no impact to business activities. You will work alongside the rest of the IT team and wider business, to build and maintain strong relationship and leadership in order to improve products and service level.
About You
We’re looking for a highly skilled individual, with the following attributes and experiences:
London- £58,022 -£64,469
Edinburgh -£54,098 - £60,109
About Us
At the NMC, we’re committed to delivering excellence by living our values and behaviors every day.
We foster a workplace built on these, ensuring every team member thrives and contributes to our purpose. This role is aligned with our behavior framework, and we’ll assess you on four of these—Developing Self and Others, Achieving Results, Collaborating and Including and Communicating with Impact.
Please read the person specification in the job description for further details of exactly what we’ll be assessing you on.
About the role
We’re looking for someone to join us an Application Support Lead. The key responsibilities of this role will be to manage and lead the team of Application Support Analyst, providing specialist and technical support to system applications utilised by the Nursing and Midwifery Council.
You will be responsible for providing swift and effective resolution of issues, with minimal to no impact to business activities. You will work alongside the rest of the IT team and wider business, to build and maintain strong relationship and leadership in order to improve products and service level.
About You
We’re looking for a highly skilled individual, with the following attributes and experiences:
- The ability to lead, develop and train a high performing team, setting clear objectives which meet overall business needs.
- Ensure the team provide effective resolution of incidents, problems and changes and work collaboratively with other teams to effectively resolve issues and ensure application meet business requirements and compliance standards.
- Effectively investigate recurring problems, perform analysis, and collaborate with development or vendor teams to implement fixes.
- Oversee and support applications upgrades, patching and configuration changes are fully understood, tested and that the team has the service transition activity required in order to support the upgrades or changes delivered. Also, ensure minimal disruption to business operations.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans