Technical Supervisor - Credit Hire

The technical supervisor will provide support to the complex credit hire unit. They will work directly with the business unit director and technical director. The technical supervisor will be responsible for the supervision, mentoring and coaching of individual complex credit hire file handler. They will be responsible to drive policies and strategies to support the technical progression of file handler and help to achieve technical excellence within the complex credit hire unit in line with client’s SLA’s.

·Supervise up to 6 complex credit hire file handler in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.

·Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.

·Assist with pre audit assessments of all files chosen for external client audits and internal audits for complex credit hire as and when needed.

·Identify any training requirements and to feedback to the appropriate team leader & technical director

·Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.

·Responsibility to develop all new starters to achieve their first financial authority within 6 months of joining Keoghs.

·Manage individual file handler on a performance improvement plan when relating to technical issues.

·Consistently achieve against personal targets and objectives, set by the business unit director and technical director.

·Handle a caseload of approximately 15 multi-track claims with a value exceeding £25k.

·To ensure compliance with the SRA Standards & Regulations.

·Adhere to the Keoghs Values.

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch  

·Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)
·Credit hire experience either defendant (preferable) or claimant.

·Previous experience of handling own caseload.

·Experience of handling Multi Track work is essential.

·Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.

·Excellent listening and verbal communication skills.

·Ability to anticipate problems and identify solutions.