Technical Supervisor
Permanent - Full TimeJob Overview
This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned.
The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business.
The role of Technical Supervisor is within our Fast Track, but would support the wider teams where required, assisting with the Team Leader with technical, quality, audit and operational management of the Team. The overarching objective being to support file handlers improve their own file handling competencies.
There could be a need to carry a caseload where required.
All claims would be handled on behalf of key insurer clients as Defendant.
The role would suit an established Fast Track or Intermediate Track Claims Litigator looking for opportunities to progress their career in to Technical Management rather than file handling.
Full induction training will be provided along with continued on the job training.
Key Responsibilities
- Provide a technical forum for fee earners to provide them with technical guidance on MOJ, Small claims and Fast Track matters up to £25k.
- Complete supervision of between 4-5 heads in accordance with the relevant competency framework to ensure accurate technical development records are maintained.
- Assist Team Leaders with technical supervision of files above £15k as required.
- Undertaken 6 / 12 week reviews across all fee earners within their span of control providing face to face technical feedback and guidance.
- Undertake all Pre Trial reviews no later than 10 weeks prior to trial or disposal for all fee earners within their span of control providing face to face technical feedback and guidance.
- Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required.
- Identify any training needs and feedback to the appropriate Team Leader, BUD and Technical manager.
- Support with the delivery of relevant training as required.
- Responsibility to develop all new starters within the span of control to achieve a £5k financial authority within 6 month of starting in role.
- Manage individuals on performance improvement plans when relating to technical competency alongside team leader.
- Provide continual feedback on development areas to the BUD and Technical Manager with recommendation for improvement.
Skills, Knowledge and Expertise
- Knowledge of SRA and ISO guidelines
- Excellent communication and interpersonal skills across all levels.
- Ability to plan, prioritise and focus on achieving targets and objectives
- Positive, confident and enthusiastic
- Good client care skills and evidence of working to client guidelines
- Ability to win the trust and confidence of others
- Ability to anticipate problems and identify solutions
- Driven to achieve goals
- Ability to work within the Keoghs Shared Behaviour framework