AI & Automation Project Manager
Full TimeJob Overview
About Us
Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.
Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.
With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation.
We are looking for an AI & Automation Project Manager to lead and manage a growing portfolio of internal AI and automation initiatives across the company. This role focuses on workflow optimization, productivity improvement, and process automation by working closely with cross-functional business teams and AI/Automation engineers.
The ideal candidate acts as a bridge between business stakeholders and technical teams, translating operational pain points into clear automation or AI opportunities, and driving projects from discovery through delivery.
Key Responsibilities
- Business Discovery & Requirement Analysis
- Receive and analyze requests related to AI, automation, and productivity improvement from internal teams.
- Deeply understand business processes, workflows, and operational challenges across departments (e.g. Operations, Marketing, Sales, Finance, HR, PM, etc.).
- Identify inefficiencies, bottlenecks, repetitive tasks, and opportunities where AI or automation can add value.
- Stakeholder Collaboration
- Work closely with team members, team leads, and department heads to gather insights, clarify pain points, and validate requirements.
- Facilitate workshops, interviews, or working sessions to map current-state and future-state workflows.
- Documentation & Solution Framing
- Document business requirements, workflows, user journeys, and success metrics in a clear and structured way.
- Translate business needs into well-defined problem statements, use cases, and functional requirements for AI/Automation teams.
- Collaborate with AI/Automation engineers to assess feasibility, complexity, risks, and expected impact.
- Project Planning & Delivery
- Own end-to-end project management for AI/Automation initiatives, from discovery to delivery.
- Define project scope, milestones, releases, timelines, and dependencies.
- Manage priorities across multiple projects and ensure alignment with business goals.
- Coordinate internal communication, progress updates, and release planning.
- Ensure delivered solutions (tools, pipelines, automations, internal systems, etc.) meet business expectations and drive measurable productivity gains.
- Continuous Improvement & Adoption
- Track project outcomes and measure impact (time saved, cost reduction, productivity improvement, quality improvement, etc.).
- Support change management, documentation, and internal adoption of new tools or automated workflows.
- Continuously identify new AI/automation opportunities across the organisation.
Qualifications
- Experience as a project manager on cross-functional projects
- Strong understanding of process optimization, workflow design, and automation concepts.
- Strong analytical and problem-solving skills; able to structure ambiguous requests into actionable plans.
- Excellent English communication skills (spoken and written) with international stakeholders.
- Strong documentation, presentation, and stakeholder management skills.
- Comfortable with ambiguity and evolving requirements in a fast-paced environment.
- Proficient with collaboration/project tools (e.g., Asana, MS Teams, Zoom).
- Agile mindset with iterative delivery and continuous feedback. | Business justification.