Advertisers Support (Ukrainian)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Ukrainian speaking Advertisers Support for their Lisbon office.
Position: Advertisers Support
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide support to small and medium sized businesses using various channels (chat, email and telephone)
Provide pre and post-sales support for all self-service products
Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
Identify trends and solve problems facing multiple SMB clients
Deliver a positive attitude towards the brand
Maintain and update all job-related administrative forms.
REQUIREMENTS:
Native/fluent in Ukrainian both oral and written. Fluent in English (at least B2 level)
Minimum 6 months experience in Customer service roles
Knowledge of advertisement industry will be considered as an advantage
Computer literate with sound knowledge of Microsoft Office package
Excellent communication skills
Resourceful personality that can adapt and remain calm in all situations
Ability to work independently, while being team player at the same time
EU citizen or with valit Portuguese Residency card
Ability to work in shift rotation.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.