Technical Operations Manager
Full Time £60,000 - £65,000 / yearJob Overview
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Technical Operations Manager
Team : Site - Winnersh Triangle
Who Does This Role Report Into? Park Manager
Role Summary / Purpose and Scope
The purpose of this role is the leadership of the technical operations for all service teams within Winnersh Triangle and to deliver a world class service to both occupiers and clients. To effectively maintain all property management and facilities management functions within the site.
Team : Site - Winnersh Triangle
Who Does This Role Report Into? Park Manager
Role Summary / Purpose and Scope
The purpose of this role is the leadership of the technical operations for all service teams within Winnersh Triangle and to deliver a world class service to both occupiers and clients. To effectively maintain all property management and facilities management functions within the site.
The Technical Operations manager will need to have a strong focus on both client and occupier facing engagement alongside working as part of the onsite team to ensure the efficient and accurate management of the park.
The role will involve management and control of contracts (in conjunction with central FM support) and review of operations to ensure both best practice and a commercial approach are taken
A key focus on the parks ESG pathway and Net zero is essential to ensure site reaches its targets, input in projects and reactive works on site to ensure efficiencies, cost saving and carbon goals are achieved. This will involve working closely with the Tech FM team and Sustainability team within MAPP
Skills, Knowledge and Values
Skills (People & Technical)
- Oversee and manage technical site communications with FM team, the wider MAPP community and client.
- Seeks to improve and enhance the delivery of technical and operational service.
- Monitors technical budget performance alongside Park Manager at high level across the park
- Foster relationships with the wider community including local authorities and govt bodies, local business community and local and business community.
- Supports and identifies change and represents MAPP and clients values.
- Ensures compliance with the highest standards, policies and procedures. Working with the site teams and client to achieve this and helping set a strategy for the year in conjunction with the wider senior team.
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self-management, including showing initiative, being proactive and meeting deadlines.
- Embracing change including technology
- Engaging with the big picture.
- Great service delivery, including working in partnership with internal and external individuals and good written and verbal communication.
- Achieving results and prioritising work.
- Innovative solutions and problem-solving.
- Developing self and others, with willingness to learn.